Gold99 Terms & Conditions – Clear Rules to Keep You Protected

1 Introduction & Consent

Welcome to gold99. These terms and conditions form the legal agreement governing use of the gold99 platform. By creating or using a gold99 account, you are deemed to have accepted these terms.

We want you to read these terms to genuinely understand them — not just click "Agree." They define both your rights and your responsibilities. gold99 reserves the right to update these terms at any time, and any changes will be communicated on the platform.

2 Eligibility & Account Registration

Age Restriction

You must be at least 18 years old to open an account and play on gold99. If a false date of birth is provided at registration and later verified, the account will be permanently closed and the balance may be forfeited.

One Account Policy

Only one gold99 account is allowed per person, household, or device. If multiple accounts are found, all accounts will be suspended and any remaining balance may not be refunded.

Providing Accurate Information

You are required to provide accurate and complete information at the time of registration, including:

• Full legal name (as shown on your national ID)
• Accurate Date of Birth
• A valid mobile number or email address
• Accurate Address

Gold99 may request identity verification documents at any time. Failure to provide the required documents within 72 hours may result in a temporary account suspension.

3 Deposits, Withdrawals & Payments

Deposit

Deposits at gold99 can be made via Mobile Banking and e-wallets. Funds are typically credited to your account instantly. Third-party payments are not accepted — only payment methods registered in your own name may be used.

Withdrawal

Withdrawal requests are typically processed within 24–72 hours. Identity verification is mandatory for all withdrawals. Withdrawals may be delayed or rejected under the following circumstances:

• If account verification is not completed
• If the wagering requirement for an active bonus has not been met
• If fraud is suspected
• If there is a discrepancy in your payment method

4 Bonus & Promotion Terms

Gold99's bonus offers are designed for our members' benefit. Each bonus has its own terms, which are detailed on the offer page.

Wagering Requirements

Most bonuses require a specific turnover before withdrawal. For example, a 10x wagering requirement on a BDT 1,000 bonus means you must place BDT 10,000 in total bets.

General Bonus Rules

• Bonuses must be used within a specified time period after being claimed
• Withdrawing while a bonus is active will result in the bonus being forfeited
• The same promotion cannot be claimed more than once
• Gold99 may modify or cancel any bonus program at any time
• Accounts suspected of bonus abuse may be subject to investigation

5 Account Security & Responsibility

The security of your gold99 account is largely in your hands. Use a strong password and never share it with anyone.

Login Credentials Security

• Never share your password with anyone
• Always log out of your session when using a public computer
• If you notice unusual activity on your account, contact gold99 support immediately
• Beware of phishing sites and unauthorized apps

Account Sharing Prohibited

Your account is for your use only. Allowing family members, friends, or anyone else to access your account is strictly prohibited. If account sharing is confirmed, the account will be suspended.

6 Prohibited Activities

The following activities are strictly prohibited on the gold99 platform:

• Multi-Accounting: Attempting to claim bonuses by creating multiple accounts
• Bots & Automation: Using software or scripts to play automatically
• Collusion: Colluding with other players to manipulate outcomes
• Chargeback Fraud: Filing a false chargeback after making a deposit
• Bonus Abuse: Attempting to exploit bonus terms and conditions for monetary gain
• Money Laundering: Using the platform to launder money from illegal sources
• Hacking: Attempting unauthorized access to the system

7 Responsible Gaming

Gold99 believes gaming should be a source of entertainment, not a problem. That's why we are committed to responsible gaming practices.

• Set daily, weekly, and monthly deposit limits
• Self-exclusion — temporarily or permanently exclude yourself from the platform
• Cooling-Off Period — take a break for a set period of time
• Reality Check — track how long you've been playing

If you are experiencing a gambling problem, please visit our Responsible Gaming Visit the page. Your well-being always matters more to us than gaming.

8 Privacy & Data Protection

Gold99 is committed to protecting your personal information. Any data we collect is used solely to improve our services and fulfill legal obligations.

Your data is never sold to third parties. For more details, please see our Privacy Policy page.

9 Account Closure & Changes to Terms

You may close your account

You can close your account at any time by contacting gold99 Support. Please withdraw any eligible balance before closing.

Gold99 may close your account

Gold99 reserves the right to close an account for the following reasons:

• Terms & Conditions Violations
• Fraud or Suspicious Activity
• Providing False Information
• Long-term inactive accounts

Terms & Conditions Updates

Gold99 may update these terms from time to time. Members will be notified of significant changes via the platform or email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

10 Dispute Resolution & Contact

Gold99 aims to resolve any disputes with members amicably. If you have a complaint, please contact our support team first.

Once a complaint is submitted, gold99 will aim to respond within 5 business days. Complex matters may take longer, but every complaint is taken seriously.