When you open an account or play on gold99, we hold certain information about you. This page clearly explains how we store it, why we store it, and whether it is ever shared with anyone.
Gold99 never compromises your data
All gold99 pages and transactions are encrypted with SSL/TLS technology. Your data cannot be viewed or altered by anyone while in transit.
Gold99 never sells your personal information — including your name, phone number, or any other details — to any third party. This is a strict policy we uphold without exception.
Your information is stored on secure servers. Only authorized personnel can access it, and only when required for legitimate purposes.
You have the right to view, correct, or request deletion of your personal data. Contact gold99 Support and we will act promptly.
Gold99 uses cookies to improve your experience. This page explains what cookies are used for and how to disable them.
You can opt out of promotional messages at any time. We respect your preferences.
Gold99 takes your privacy seriously. This Privacy Policy explains how we collect, store, use, and protect your information. By using the gold99 website or app, you agree to the terms of this policy.
We want this policy to be easy to read. If anything is unclear, please reach out to gold99 support.
Gold99 collects several categories of information. Details are provided below:
Your Mobile Banking and e-wallet transaction details are stored securely. Full payment card numbers and PINs are never stored.
| Data type | Purpose of use | Retention period |
|---|---|---|
| Personal identity | Account management and verification | 5 years after account closure |
| Transaction details | Financial records and auditing | 7 years after the transaction |
| Login logs | Security Monitoring | 3 months |
| Cookie data | Site experience improvements | Session end or 30 days |
| KYC documents | Identity Verification & Legal Compliance | 5 years after account closure |
Gold99 uses your information only for specific, defined purposes. Your data is never used for anything unnecessary.
Gold99 uses cookies to make your browsing experience smooth and seamless. Cookies are small data files stored in your browser.
You can disable or delete cookies through your browser settings. However, disabling certain essential cookies may limit site functionality — particularly for login and payment.
As a gold99 member, you have several important rights regarding your personal information:
You have the right to request what information gold99 holds about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data after closing your account (unless retention is required by law).
You may request that your data be used only for specific purposes.
You may request a copy of your information in a structured, portable format.
You may object to marketing communications or automated processing.
Gold99 protects your data with industry-leading security technologies:
Please note that no system can guarantee 100% security online. You are also partly responsible for keeping your own password and login details safe.
Gold99 is for users aged 18 and above only. We never knowingly collect information from minors.
If a parent or guardian believes their minor child has created an account on gold99, please contact our Support team immediately. We will promptly close the account and delete all associated data.
Gold99 may update this Privacy Policy when necessary. For significant changes, a notice will be posted on the platform and the updated date will appear at the top of the policy.
Continued use of the site or app after any changes will be considered acceptance of the updated policy. We recommend reviewing this page from time to time.
Secured by 256-bit SSL encryption
Contact us:
[email protected]